Return & Refund Policy

Last updated: 14.08.2026

Thank you for shopping with Anderlink Fahrzeugbau GmbH. We want you to be completely satisfied with your purchase. If something isn’t right, this policy explains how to return items and what to expect.

Return Window

You have 14 calendar days from the date your order is delivered to initiate a return. After this period, we are unable to accept returns unless the item is defective or not as described.

Eligibility

Items must be returned in their original, undamaged and unused condition. You are liable for any loss in value of returned goods unless not preventable in order to check their nature, characteristics and functioning.

Non-Returnable Items

Personalised, custom, or made-to-order items cannot be returned.

How to Return an Item

  1. Email us at info@anderlink.autos with your order number and the reason for return.
  2. We will respond within 3 business days with return instructions.
  3. Pack the item securely, for example in its original packaging.
  4. Ship the item back using the method provided.
  5. Once received, we will inspect the item and process your refund or exchange.

Return Shipping Costs

The customer is responsible for return shipping costs. We recommend using a tracked shipping service, Anderlink Fahrzeugbau GmbH is not responsible for returns lost in transit.

Refund Processing

Approved refunds will be issued to the original payment method. Refunds are processed within 5–7 business days of us receiving and inspecting the returned item. Please allow additional time for your bank or card provider to post the credit.

Exceptions & Special Circumstances

Contact Us

For any return or refund queries, please contact our support team:

Your legal guarantee rights: Minimum two-year legal guarantee protection for goods sold in the European Union.